Student Care

Learning Support is available if you require assistance to your learning process and/or accommodations in examinations. It aims to remove barriers in the process of your learning and in completion of assessment.

Some examples include:

• Extra time
• Rest breaks
• Use of word processing device
• Segregated room

You are encouraged to seek for Learning Support if you have sought professional medical advice and received a diagnosis report.

If you are a current PSB Academy student and require Learning Support, make an appointment with our counsellor. Some examples of medical conditions are:

• Sudden Illness or Accidental Injuries
• Mental Health Issues
• Chronic Illness and Pain
• Sensory, Physical or Learning Disabilities

1. Fill in the Request Form.
2. Prepare the following documents
   • Diagnosis report
   • Accommodation letter from your previous institution, if any
   • Other relevant medical documents, if any
3. Make an appointment with our Counsellor at 6390 9214 or email care@psb-academy.edu.sg

Our Counsellor will conduct assessment interview and discuss with you the available learning support that is most suitable for you without hindering the achievement of your academic learning outcomes Academic Integration Plan (AIP) which includes the proposed learning support for you and validity period will be developed. You and your counsellor will acknowledge the AIP before your counsellor forward it to your Programme Executives (related to your course) and the Exam Centre The Academics and Exam Centre will automatically be informed of your learning support needs if your AIP is within the validity period

Note: Learning Support request should be submitted at least 6 weeks before your examination to provide adequate time for necessary arrangements to be made.

AIP validity period means the period for which you will receive the learning support as stated in your AIP.

The AIP will lapse, and you will need to request for a new AIP if

• AIP falls beyond the validity period, and/or
• You enrolled into a new programme, and/or
• You switched mode of studies. For example, switching from Part-Time to Full-Time programme

Learning Support is available to all current Full-Time and Part-Time PSB Academy students at no charge.

No, your learning support request will not appear on your transcripts.

To make an appointment with our Counsellor, please complete the online form here. We will contact you to confirm your appointment.

Alternatively, you may call, email or walk in to make an appointment or obtain more information about Learning Support with Student Care & Guidance. We are available from Monday to Friday, 9am – 5pm in City Campus. We are closed on weekends and public holidays.

You can reach us at –
Telephone: 6390 9214
Email: care@psb-academy.edu.sg
City Campus: 6 Raffles Boulevard, Marina Square, #03-200, Singapore 039594

Counselling is a support process where counsellor holds face to face talks with you and working through your issues together. Your counsellor will support you by assessing your options and developing tools and techniques for resolving the issues.

Are you feeling down and struggling to keep up? Do you find it hard to cope in school or adjust to a new environment or lifestyle?

If you are a current PSB Academy student and facing any kind of difficulties and challenges, make an appointment with our counsellor who can provide you with support on a wide range of issues. Some examples are:

• Better manage stress, anxiety and low mood
• Improve relationships with family and friends
• Develop skills to adjust to new environment or lifestyle

It takes courage to reach out for support and we hope to support you in times of distress.

Your counsellor is a mental health professional who provides objective listening and perspectives on issues that you wish to address.

During the first session, your counsellor will ask you a series of questions to understand your needs and difficulties and focus on understanding what your goals are from counselling.

During the session, be open and honest about your feelings. You will gain an understanding of your mental wellbeing and receive the appropriate support that you need. We can also link you up to the suitable service in the community if you are agreeable.

Each session will take approximately 45 minutes to an hour.

The number of sessions will differ from case to case. Some take only one appointment or two while others may require further appointments. If long term or specialised care is required, your counsellor will assist you with the appropriate referrals.

Counselling is available at no charge to all our Full-Time and Part-Time current PSB Academy students.

The sessions will be conducted within a private and confidential setting. Your personal information or contents of the sessions will not be shared to anyone outside of the Services without your verbal or written permission, except when there is a possibility of harm to self or others, a court order, or destruction to property.

To make an appointment with our Counsellor, please complete the online form here. We will contact you to confirm your appointment.

Alternatively, you may call, email or walk in to make an appointment or obtain more information about Learning Support with Student Care & Guidance.

We are available from Monday to Friday, 9am – 5pm in City Campus and Stem Campus. We are closed on weekends and public holidays.

You can reach us at –
Telephone: 6390 9214
Email: care@psb-academy.edu.sg
City Campus: 6 Raffles Boulevard, Marina Square, #03-200, Singapore 039594

PSB Academy does not provide after-hours crisis service.

Counselling and psychological service after office hours are available through external community partners. Students are encouraged to contact Student Care and Guidance the next working day during office hours after consulting these services.

Singapore Police Force: 999
Emergency Medical Service: 995

For individual in crisis, thinking of suicide or affected by suicide,
Samaritans of Singapore (SOS): 1800-221-4444 (24-hour)

For individual facing mental health crisis,
IMH Mental Health Helpline: 6389 2222 (24-hour)

If you require learning support services, find out more here.